Specialty Summary. Performs, supervises, or manages data, information, and knowledge-sharing services in a fixed and expeditionary environment. Includes planning, coordinating, sharing, and controlling an organization’s data and information assets. Manages technologies to capture, organize, and store tacit and explicit knowledge. Performs, supervises, and manages client software and hardware tasks and functions.
Duties and Responsibilities:
Performs data management. Manages process of planning, coordinating, managing, sharing, and controlling organization’s data assets. Updates or uses data vocabularies and metadata catalog, enabling data to be accessed, tagged, and searched regardless of physical location, media, source, owner, or other defining characteristics. Categorizes and specifies how to represent objects, concepts, and other entities based on relevance and application to support specific organizational objectives. Interfaces or assists Communities of Interest. Structures data and information for a specific purpose in a specific context for collaborative groups of users who must exchange information in pursuit of their shared goals, interests, missions or business processes. Manages databases for the storage, modification, and retrieval of information to produce reports, answer queries, and record transactions. Uses or assists users with using authoritative data sources, data services, and presentation layer to deliver information to support processes.
Performs information management functions. Conducts information analyses to determine proper flow and life-cycle management of information, regardless of medium. Operates information systems to create, collect, process, disseminate, use, store, protect, and dispose of information. Develops, provides, and educates users on workflow capabilities and tools to comply with structured electronic processes and flexibility to create/develop ad hoc courses of actions. Manages timeliness, accuracy, and maintenance of published content. Approves and publishes content through automated publishing tools. Oversees organizations’ compliance and management of AF Portal and collaboration tools. Manages publications and forms development, design, control, storage, acquisition and dissemination. Provides guidance to ensure publications and forms meet prescribed style, format, and legal and statutory requirements. Focal point for Internet and e-mail management and use policies. Creates manual and electronics file plans. Applies file cutoff procedures and disposes of and retrieves records. Operates and manages records information management system and records staging areas. Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provides assistance to ensure others comply. Provides guidance and assistance on common, standard electronic communications applications and establishes policy, processes, and procedures for document management, collaboration, and workflow. Operates Official Mail Center. Develops installation information/knowledge management plans.
Manages knowledge services. Serves as consultant/liaison for overall data, information, and knowledge planning and integration; identifies and analyzes data, information, and knowledge requirements to facilitate delivery of decision-quality information to commanders. Uses and manages technologies to capture, organize, and store activities/experiences, leveraging collaborative knowledge across disparate organizations. Promotes interaction among two or more individuals encompassing a variety of behaviors, including communication, information sharing, coordination, cooperation, problem-solving, and negotiation. Assesses, develops and manages desktop common-operating pictures/dashboards.
Performs client support administration (client-level information technology support) functions. Manages hardware and software. Performs configuration, management, and initial diagnostics of information systems. Coordinates and documents information systems repairs. Runs system diagnostics and determines cause of hardware and software failures. Removes and replaces components and peripherals to restore system operation. Installs and configures software operating systems and applications. Provides customer service to assist in operation, restoration, and configuration of information systems. Monitors and manages information system security programs. Reports security incidents and formulates and applies corrective security procedures.
Specialty Qualifications:
Knowledge. Knowledge is mandatory of: relationship of data, information, and knowledge; policies and procedures relating to life cycle of information, including electronic communications, email management, content management, records management, publications, forms, and information systems; Freedom of Information Act, Privacy Act, and document security (FOUO, unclassified, classified); standard software applications and collaboration tools; expeditionary concepts and after-action reporting; and computer fundamentals.
Education. For entry into this specialty, completion of high school with courses in business, English composition, computer science or information systems, mathematics, web technologies, computer applications, and keyboarding is desirable.
Training. The following training is mandatory for award of the AFSC indicated:
3A031. Completion of a basic Knowledge Operations Management course.
Experience. The following experience is mandatory for award of the AFSC indicated:
3A051. Qualification in and possession of AFSC 3A031. Also, experience or knowledge of collaboration/web service applications and tools; architectures; records staging operations; and knowledge management capabilities.
3A071. Qualification in and possession of AFSC 3A051. Also, experience performing or supervising functions such as information/knowledge management planning; liaison/outreach between customers and IT providers; and information integration/presentation.
3A091. Qualification in and possession of AFSC 3A071. Also, experience managing and directing data, information, and knowledge management processes or resource management.
Other. The following are mandatory as indicated: For award and retention of AFSCs 3A051/71/91/00 must maintain an Air Force Network License according to AFI 33‑115, Vol 2, Licensing Network Users and Certifying Network Professionals.
